Refund policy

Returns 
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Various types of products are exempt from being returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials, or flammable liquids or gases. 
Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 
To complete your return, we require a receipt or proof of purchase. 
Do not send your purchase back to the manufacturer. 
There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened 
- Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error 
- Any item returned more than 30 days after delivery 
Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a certain number of days 
Late or missing refunds (if applicable) 
If you haven't received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Then contact your bank. There is often some processing time before a refund is posted. 
If you've done all of this and haven't received your refund yet, please contact us at comercial@alpha.co. 
Sale items (if applicable) 
Only regular priced items can be refunded, unfortunately sale items cannot be refunded. 
Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to comercial@alpha.co and send your item to: BOSQUE TV 51 No 20 109, 130015 Cartagena, Bolívar, Colombia. 
Presents 
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you. 
If the item was not marked as a gift when you bought it, or if the donor received the order to have it shipped later, we will send a refund to the donor and he or she will find out on your return. 
Shipping 
To return your product, you must mail it to: BOSQUE TV 51 No 20 109, 130015 Cartagena, Bolívar, Colombia. 
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it takes for your exchanged product to reach you may vary. 
If you are shipping an item over $ 200,000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.